Hundreds of annoyed customers have moaned about the issue on Twitter, with many still working from home amid the coronavirus pandemic. 2. Another put: ‘Looks like someone at @TalkTalk has switched off the entire internet for the North East. A blaze was sparked at an exchange – the point where home broadband connects to an area’s network – in the Newcastle area, damaging cables for the three providers. They can't provide a basic level of service and have no email contact, the webchat is down and want you to either phone or write them a letter all whilst you're tied to contract - Clever! You may need to download version 2.0 now from the Chrome Web Store. For more stories like this, check our news page. Broadband & phone. My WiFi is accessible but no internet access when ive checker router. DO NOT SIGN UP to … Cloudflare Ray ID: 5f10121bea2a1eb1 A significant number of users have complained from London, although the area is more densely populated than the rest of the country. 26 days w/o any service. One customer wrote: ‘I don’t seem to have a broadband connection. We apologise to our customers for any inconvenience caused.’. 21cn in london was down last night, bt problem according to support bit i can't find mention of it anywhere on the status pages... Plusnet - We'll do you proud Menu Broadband Fibre broadband & phone. Great-value deals on unlimited broadband. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. Reports in last 20 minutes. Some customers are also having trouble making phone calls. However, some issues are still being reported from outside this area. http://usertools.plus.net/exchanges/mso.php?id=25890, http://www.plus.net/support/broadband/quality_broadband/load.shtml, and i didn't loose my connection i just lost internet connection, 15/09/2010 @ 16:37      Broadband Network Capacity (320534) - NEW. We’re sorry for any inconvenience.’. ‘The fire was quickly contained and no one was hurt. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. ‘Our engineers are on-site and working quickly to resolve this. Get our superfast unlimited fibre broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0. Great-value deals on unlimited broadband. Broadband is fully restored and only a small number of customers are unable to make calls and we expect this to be fixed very soon. Performance & security by Cloudflare, Please complete the security check to access. Whoops. The Down Detector outage map showed the Plusnet issues were mainly hitting customers in areas such as London, Belfast, Manchester and Glasgow. ‘The fire has now been contained, and service has been restored for our broadband customers. • It seems the majority of the connectivity problems are occurring in north-east England, with high volumes of complaints from Gateshead, Newcastle and Sunderland. latest news, feel-good stories, analysis and more, Gym shut down by police for breaching lockdown reopens minutes after they leave, ‘Covid denier’ made sheep noises at test centre despite own sister being in ICU, Actor found dead with high levels of date rape drug in his system, Nurse charged with murder of eight babies and attempting to kill 10 more, UK to get extra bank holiday to celebrate Queen’s platinum jubilee. Plusnet Menu Broadband Fibre broadband & phone. A BT spokesperson told Metro.co.uk: ‘Following a suspected small fire at one of our sites in Newcastle earlier today [Thursday], some customers were unable to make calls or access their broadband services, mainly in the Newcastle area. Get our superfast unlimited fibre broadband. Can you please turn it back on?’. Another way to prevent getting this page in the future is to use Privacy Pass. Thousands of frustrated BT, TalkTalk and Plusnet customers have been left without internet after a fire in north-east England this afternoon. Taking to Twitter one Plusnet … We help you find out what is wrong. A TalkTalk spokesperson said: ‘Some customers in and around the North East of England experienced a loss of service for a short period of time earlier today due to a fire at a BT exchange in Newcastle, impacting a number of providers. Northumberland, Gateshead, Newcastle, Sunderland and Durham all down. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Get in touch with our news team by emailing us at webnews@metro.co.uk. Your IP: 51.254.248.9 (North East England)’. The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market. London gridlocked with 1,200 miles of traffic jams as thousands flee ahead of lockdown Going on holiday doesn’t have to be bad for the environment: The rise and rise of … Is the service down? We apologise for any inconvenience caused.’. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Not Working For Me! Realtime overview of issues and outages with all kinds of services. Having issues? Get your need-to-know A live outage map reveals Plusnet … A Plusnet statement read: ‘We’re aware some customers in the Newcastle area are currently experiencing problems when trying to make calls or connect to the internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Broadband & phone. • 21cn in london was down last night, bt problem according to support, hmm..that isn't how the person in the call centre described it last night. I was on 02 mobile and Transport For London (TFL) gave all 02 (and Virgin) customers free WIFI on the tube Do I get the same with Plusnet mobile or . The internet issues started at around 12.25pm today, the realtime monitoring website claims. Nearly 2,500 complaints have been made by TalkTalk users, while more than 1,700 BT and 400 Plusnet customers have reported problems, according to DownDetector. so are we saying that broadband was down all that time? ‘This is due to a fire at a local site in Newcastle, which has now been contained. Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. We would like to show you a description here but the site won’t allow us. What isn't working? See if Plusnet is down or having service issues today. Plusnet London reports @HenryDReed @Plusnet is an @Ofcom protected business.

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