Fantastic company that met all our requirements. The whole process for us has been fine, with specific positive feedback being given to the gutters & Hollie. We had a 3 door installation & it’s amazing, especially in this lovely weather we’ve had, to complete open our space up & also to have the space partially open for when I’m exercising. What sort of company withholds money belonging to a 70yr old, living on her own and existing on a state pension. Hoodies and sweaters designed with the love for being unique. Near £300 in fact, maybe they could come with my fifth piece of glass which I still don't have some 5 months later and I have been offered no help in anyway by them although we have, as requested sent video and photo evidence of the issues.I am now having to go through this legally and jointly with the fitter for a refund and it looks like I will have to have a normal set of RELIABLE QUALITY BIFOLDSDo not buy from them go elsewhere.Following this review my fitter was contacted by New Wave doors and New Wave Store and through my fitter I was asked to remove the review in which instance they would send a company representative to review the product and assist the fitter and deliver the missing glass.Following this I tried to contact them myself and was again asked to remove the review as it was deemed defamatory and they would be perusing me regarding this as a legal matter.This review is factual and nothing more I have all email correspondence with New Wave Doors/Store and the response below is only a portion of an email to me today again asking for the removal of this review by 1600 hours then they will consider helping.My assumption would be that if any manufacturer had confidence in their product then you would want in the first instance to prove it is not your product that is at fault but the course of action here suggests otherwise and please read reviews on such sites as money saving expert as it has much the same story as mine, threats of legal action before assistance!The mark of a company is how they deal with the issues that come up. New wave offers great selection of clothes! I cancelled my order in March 2020 having paid a deposit.I was aware of terms and conditions but could not proceed with the order due to a design change on my self build project.I spoke with a senior officer of the companywho was really nice and sympathetic to my situation and very readily agreed to refund my deposit.On 17/3/20 the same personemailed me to say a cheque was being drawn and she asked for confirmation of my address for it to be sent to.On 17/3/20 Accounts Dept emailed me to confirm a cheque had been prepared payable to a window installation company.I replied to say I had never heard of this company.Accounts replied and apologised for the error .I chased my refund on 25/3/20,24/4/20,7/7/20,25/7/20 and 18/8/20.The senior person I first spoke to replied on 24/4/20 advising lock down was the issue and again on 27/5/20 to advise that a full return to work was happening on 1/6/20 and accounts would be in touch.This is the last I have heard and my subsequent chasers have been ignored.Irrespective of terms and conditions a refund was agreed by a senior member of staff and at one point a cheque was actually prepared albeit incorrectly(maybe).I leave prospective customers to read into this what they will. The quality is excellent and I’m really satisfied with it. !the aftercare is a disgrace and 1st sign of a problem want to exploit and rip you off£500 to discuss a problemdoors are great but not that good to warrant such poor aftercarestay away and buy bi-fold just in case there is a problem down the line. They are slightly better organised but still fail to recognise that good customer service does a lot to inspire confidence and promote the reputation of an ethical company. The doors are beautiful and so completely functional, all the benefits of wide opening bi-fold doors but with practicality too. locks that don't locate, doors that fall out of the tracks when you try to use them, doors that fly back and forth in the wind, doors that just do not work, cheap handles that are different in colour to the frames.Following only a part fitting as they cannot be fitted properly I have contacted new wave on a number of occasions over the past 5 month as the manufacturer of the doors. Also, Mason, who I had contact with was very kind. You may need to download version 2.0 now from the Chrome Web Store. Since I ordered the doors I have had no end of problems getting the doors installed and fitted properly. Fitters were polite and cleaned up their mess. We paid an initial very small deposit at the Ideal Home Exhibition & was given the year to make our final decision, which gave us loads of time to check reviews & compare other options. Nowhere does it say that they come from China, they are delayed for more than a month and they are expensive, while you find the other half the same prices! Horribly bad produced clothes from china, bad quality and takes ages to deliver. New wave of scammers targeting customers with FAKE 'helpline' numbers online - don't fall for it. The team is responsible for their product and they are ready to help when you have some questions. Don't believe the few reviewers who recommend this 'company'. Thank you guys! It is not my fault that customer service was suspended for a week because the person in charge was away. Terrible, i haven't recieved the 4 t-shirts i ordered in over 2 months, there is no valid tracking number. It was obvious that it was a warranty job but I still had to pay £199+vat upfront before they will send someone to repair it. • If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. The repair was done on 16th Mar and it was confirmed that it was under warranty. So unhelpful, emailed and dmed them as I had concerns about the fact my purchase was taking over a month to even ship, they ignored everything. New Wave Store Doors - Phenomenal product, fantastic customer service and there is always someone on the end of the phone when you need to speak to somebody. They rip your money, send fake shipping info but no goods.DON'T BUY THERE!!!! I was at work but my wife was in and praised the guys that came to sort out the issue, saying they were very friendly and professional and fitted new door runners and left things tidy and working fine. Very happy with our doors. Amazing doors and wonderful service. No one is helping me. Since mid-August I have been writing to the New Wave Customer Services about refunding the call-out charge but so far they have been ignoring my e-mails. Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy. HOODIE.amsterdam. poor service, shocking product quality and they have never even provided enough glass for the doors i have so I have plyfold doors!! Join the 111 people who’ve already contributed. First time because they allegedly didn't read my measurements properly on their form. We had doors fitted in the Summer of 2017. • They were installed before New Wave Store began the manufacturing of New Wave Doors. Lets in loads of light and doors slide really easy and would certainly recommend New Wave as a great company for their excellent knowledge & advice with after sales service. Beautiful sweaters and very helpful customer service. Thank you, New Wave! I also got a follow-up call to make sure everything was OK. Another way to prevent getting this page in the future is to use Privacy Pass. Performance & security by Cloudflare, Please complete the security check to access. Join the community by leaving yours! Good luck with that!!! Just order off AliExpress yourself, it would be quick and you wouldn’t have to deal with Mason. Thank you New Wave for our amazing new doors, such great quality and appearance, giving us the perfect look to our new extension. We have offered to assist DWD under our standard terms and conditions as we would with any trade installer. The doors look amazing and are the envy of everybody who visits our house.

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