The most enjoyable thing about the company is you have a chance to meet and assist customers with small financial obligations they may have. We apologize that this situation has been very frustrating for you. If you are good at math and remembering step on how to do things, you’ll fit in well. As a follow up, here is some further information. Get weekly updates, new jobs, and reviews, ACE Cash Express selected this as a representative review. Homeless people are always at the door . I called Customer Service and they were no help! Management is aweful. We value your business. Hard to get out of the department without tenure and when you did get a promotion it was just to be off the phones doing something else for the business, on another floor, for a few more $/hour. Let the Lawsuit begin!!! Also, for those of you who have endured such treatment, make sure you record your conversation with them, and know that they have some knowledge of how to make sure their can be no claims against them for violations, but to some of them it doesn't matter, they will engage you in a huge agruement which only serves to proved your case and allow them to take their stress out on you. This should have been delivered to the biller 9/19 & 9/25. NO MARKETING, but expect you to sell. Basically no benefits, making about $13/hour and fighting everyone else to meet the ticket completion quota. Once we receive your complete information, we can see when the payments were sent to Frontier FIOS or confirm that the store associate processed it through the correct biller. No training other than sitting next to someone else for a week and then getting on your own phone and PC to figure out how to do it on your own after that. ACE Cash Express. Reviews from ACE Cash Express employees about working as a Customer Service Manager at ACE Cash Express. Management terrible, management talking down about you, absolutely no work/life balance. They also threatened me and asked to pay the loan back as soon as possible or they would open a case against me. I got a loan from Ace. Ace Cash Express Customer Service Phone Number. You are promised great things like breaks and days off. Ive been here for 4 years only received 1 raise You will not have a life if you work for this company. Convenience fee? That is to say, their business practices may not be the best, but legally IMO( i am not an attorney, nor should my advice be treated as such) you have no case. The Company Ace Cash Advance or someone protraying to be a representative from the company called my relatives stating that I took out a loan with their company and never repaid them. Good health benefits. As long as the company business is taken care of no complaints. What kind of drug test do ACE give in Washington DC? Management of multiple different levels talk bad about their employees on conference calls or even to other employees and or management. See more ACE Cash Express reviews by job title, Career recommendations for Customer Service Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Customer Service Representative in US. I get the strong feeling these are people with baseball bats. Thanks for all u help. As of this day 10/15 Frontier has not recieved my payments and Ace Cash Express has not been able to tell me where the money has gone nor have they refunded me my money so that I can pay Frontier Fios. What advice would you give the CEO of ACE Cash Express about how to improve it? I have already returned it, but the agents started to call me and sent emails. They do not care about their employees what so ever The upper management plays favorites It gets boring when you have to work 13 hours shifts by yourself You don't get a lunch break or breaks. Pay the bill in full at once and never do business with them again. How flexible are your working hours at ACE Cash Express? We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you’re sick it’s made extremely difficult to call out. You should file a complaint with the FTC. Please send an email to [email protected] with your full transaction and contact details so we can assist you further. Even if you answer the call so they can remind you the payment is due. We look forward to helping you. It was much easier than I expected, very simple and quick process..... Don't have issues with company like i do with personal banks. Worked with good managers, Got along with many customers. I had a great experience while i worked there. Learn about ACE Cash Express culture, salaries, benefits, work-life balance, management, job security, and more. Able to learn new experiences and to travel from store to store to interact with customers. If you're a top collector, they will do anything to keep you on the phones to increase their monthly collections and their bonus amount. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You guys are always right on time when I need you. If you were in charge, what would you do to make ACE Cash Express a better place to work? ACE Cash Express, Dear Valued Customer, Aggressive sales culture that will fire you for not selling debit cards. The burglar was waiting in the bathroom after going through the ceiling sometimes they would break through the Sheetrock wall from the business next door. Is it a mouth swab or urine? We are very sorry and regret any inconvenience to you in connection with your transaction. I made the mistake of inquiring about one of those payday loans that they deposit in your checking acount WRONG they deposited money in my account without my permission and now they take out 60 bucks a week out of my accountt a week for 3 months now today they took out 160 dollars i dont hknow how to contact them to stop it help someone any ideas they are slowly draing my acct Very strict attendance policy unless you had an in with someone to pull strings for you to keep you on when you should have been fired. This company preys on single mothers with kids minimum wage in unsafe areas. Thank you for your service. Some very busy locations need more CSRs to be hired. It was an easy process and I would have funds in my account within 1-2 business days. company did not send my payment to my frontier account. Even when you have produced payments, this type of activity continues. They don’t care about their employees or their well being only about the stores numbers. They charged me over $500 interest. ACE strives to do the right thing for our customers and our people. papa johns pizza every once in a while, some comradery, pay, benefits, no advancement despite qualifications and HR requests to review your other applications. Pay is ok, raises are a joke, incentives can be impossible sometimes, stores not consistent with others and no morale. Ask a question about working or interviewing at ACE Cash Express. It helped me out a lot. I want to advise other people to use the services of www.acecashexpress.com. The District Manager didn’t follow protocols. 213 reviews from ACE Cash Express employees about working as a Customer Service Representative at ACE Cash Express. TLs usually worked the most tickets along with veterans to meet their quotas and maybe bonus, everyone else just struggled to figure it out. Tons of favoritism. Once we receive your complete information, we can see when the payments were sent to Frontier FIOS or confirm that the store associate processed it through the correct biller. I recommend this job for a person that doesn't like to move much, has the patience to deal with impatient customers, can deal with sudden rushes of customers throughout the day and don't mind working 9+ hours at a time. We at ACE value customer service and request you to contact us us at [protected] so we can get your account details and fully investigate this and resolve this to your satisfaction. allways here when i need them'''''''''thanks. This company doesn't appreciate their employees. No pay increase, flexibility for family emergency, fraternizing between management and staff. What are the steps alon…. Working as Customer Service Representative. They threaten to sue me for a loan I never had with their company and made threatening comments to my family members saying they would be in big trouble if they did not tell them my contact information. Rate your employer to help people make better career decisions. No breaks because the district manager never has coverage for you during your 12 hour shift.

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